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Category:   Application (Generic)  >   CA Service Desk Vendors:   CA
CA Service Desk Manager Input Validation Flaw in 'QBE.EQ.REF_NUM' Parameter Lets Remote Users Conduct Cross-Site Scripting Attacks
SecurityTracker Alert ID:  1037262
SecurityTracker URL:  http://securitytracker.com/id/1037262
CVE Reference:   CVE-2016-9148   (Links to External Site)
Date:  Nov 10 2016
Impact:   Disclosure of authentication information, Disclosure of user information, Execution of arbitrary code via network, Modification of user information
Fix Available:  Yes  Vendor Confirmed:  Yes  
Version(s): Manager 12.9, 14.1
Description:   A vulnerability was reported in CA Service Desk. A remote user can conduct cross-site scripting attacks.

The web interface does not properly filter HTML code from user-supplied input before displaying the input. A remote user can create a specially crafted URL that, when loaded by a target user, will cause arbitrary scripting code to be executed by the target user's browser. The code will originate from the site running the CA Service Desk software and will run in the security context of that site. As a result, the code will be able to access the target user's cookies (including authentication cookies), if any, associated with the site, access data recently submitted by the target user via web form to the site, or take actions on the site acting as the target user.

The 'QBE.EQ.REF_NUM' parameter is affected.

Jerold Hoong reported this vulnerability.

Impact:   A remote user can access the target user's cookies (including authentication cookies), if any, associated with the site running the CA Service Desk software, access data recently submitted by the target user via web form to the site, or take actions on the site acting as the target user.
Solution:   The vendor has issued a fix (described in KB article TEC1774903).

The vendor advisory is available at:

http://www.ca.com/us/services-support/ca-support/ca-support-online/product-content/recommended-reading/security-notices/ca20161109-02-security-notice-for-ca-service-desk-manager.html

Vendor URL:  www.ca.com/us/services-support/ca-support/ca-support-online/product-content/recommended-reading/security-notices/ca20161109-02-security-notice-for-ca-service-desk-manager.html (Links to External Site)
Cause:   Input validation error
Underlying OS:  Linux (Red Hat Enterprise), Linux (SuSE), UNIX (AIX), UNIX (Solaris - SunOS), Windows (2008), Windows (2012)

Message History:   None.


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